Customers´ loyalty is a key point for the company sustainability.
This is why Toyota decided to run a project which requested a deep understanding of the customers and all participants: internal areas, dealers… we carried out workshops and interviews with all of them. The final deliverable was the strategy to implement in order to foster loyalty from all the different segments.
Project done with MdS
“…she brought her wide experience and strategic vision. Also, working with her is very easy since she is always positive and constructive over all the options. She is just not another consultant; she would bring new and innovative ideas for the usual business.”
Hortensia Fuertes – Dir. de Fidelización, Toyota