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NATURGY

The energy market is similar to the telcos one in terms of churn rates.

We listened to the objections and set a formative plan for the retention team in the call centre, based on emotional elements.

Project done with MdS

 

 

“…I was taken aback from the very first moment by her energy and passion she put on her work, as well as her knowledge built along her professional career as how to improve the relations with the customers, for many activities and industries…”

Ignasi Coronado – Dir. Retención, Naturgy